Refund and Returns Policy
Return and Refund Policy for Marvelous Trading Company (Japan)
At Marvelous Trading Company, we strive to ensure customer satisfaction with every vehicle purchase. This Return and Refund Policy outlines the conditions under which returns and refunds may be accepted.
1. General Policy
We understand that purchasing a vehicle is a significant decision. If you are not fully satisfied with your purchase, we offer a limited return and refund policy under specific conditions outlined below.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Time Frame: You must initiate the return process within [insert number of days, e.g., 7 days] of the purchase date.
- Condition of the Vehicle: The vehicle must be in the same condition as when it was sold, with no modifications, damages, or excessive wear and tear.
- Original Documentation: You must provide all original documents, including the bill of sale, title, and any warranties.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team via email at [Insert Email Address] or by phone at [Insert Phone Number].
- Provide Details: Include your order number, vehicle details, and reason for the return.
- Return Authorization: Await a response from our team with return authorization and further instructions.
4. Refund Process
Once we receive and inspect the returned vehicle, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
- Refund Method: Refunds will be issued through the original payment method used for the purchase.
- Processing Time: Allow [insert number of days, e.g., 5-10 business days] for the refund to appear in your account.
5. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Vehicles sold “as-is” without any warranty.
- Any custom modifications or aftermarket parts added after purchase.
- Vehicles that have been driven more than [insert number, e.g., 100 kilometers] from the original purchase location.
6. Exchanges
Exchanges may be considered under special circumstances. Please contact our customer service for more details on how to proceed with an exchange.
7. Cancellations
If you wish to cancel your order prior to delivery, please contact us as soon as possible. Cancellations may be subject to fees depending on the stage of the purchase process.
8. Contact Us
If you have any questions or concerns regarding this Return and Refund Policy, please feel free to reach out:
Marvelous Trading Company
Address: Ibaraki ken yuki shi kamiyamakawa 6010-3 Japan
Email: info@marveloustradingltd.com
Phone: +817077782522
We appreciate your understanding and cooperation. Thank you for choosing Marvelous Trading Company for your vehicle purchase!
